Terms and conditions

Terms & conditions update: 2024-02/21

By doing business with JPD Japan Ltd. – all terms and conditions below are accepted – JPD Japan Ltd. reserves the right to make changes on the website and change the prices, also the terms and conditions can be changed at any time by JPD Japan Ltd. with out informing customers, so please check every time placing an order.

Shipping

Delivery times can varies depending on the stock and manufacture lead time.
Please check with us, before ordering.

For shipping options we offer:

  • EMS (Express mail service)
  • Surface Sea (Postal sea service)*
  • DHL Parcel and Express Air
  • FedEx Parcel and Express Air
  • LCL Container (Shared container)
  • Full Container load

*May be suspended or not avaliable for some countries.

For stock item we will ship off with in 1~4 days.
Once an order has been sent, a tracking number will be issued via the site under my orders. If the order is returned back to Japan due to an incorrect address given by the customer or no one is in attendance to collect the order upon delivery. All freight costs for the order to be sent back are the responsibility of the customer.
JPD Japan reserves the right to invoice the costs to the customer just after return to Japan, with out any other notice.

For items with long ETA, JPD reserves the rights to invoice the customer for the difference costs (customers will be informed about this when order is placed, before the order is proceed)
Shipping prices may change for some items du to miscalculation or system data changes – This means that often for larger items, JPD reserves the right to change the pre-charged shipping on and order, if the actual data of the package (Volume/Weigth) is more than what’s pre-paid when the order was placed.

Orders will be shipped off to the customer when all shipping charges has been paid by the customer.

Prices:

Prices listed on this website, is all retail, it’s our goal to keep the market up to a standard.
JPD Japan reserves the right to do price changes with out any notice, also if any prices lised is outdated, JPD Japan reserves the right to cancel any order placed due outdated prices – we do offer the customer to pay the difference of the order to proceed the order if the customer wish to, before the order is cancelled.

As customer you will qualify for discount rates by placing orders and increasing your total purchase amount, these discont rates can be changed with out any notice by JPD Japan, if needed.
Please contact us for special bulk buy-in deals.

Price Matching:

JPD Japan do offer price matching, but specials deals or offers aren’t included, and JPD Japan reserves the right not to offer price matching, also products from overseas (products sold outsite Japan) is not accepted for price matching.
Yahoo auctions, Rakuten and Amazon items aren’t included in the price matching offer.
Please get in touch to make sure if the item you are looking at is included in the price match offer.

Cancellations:

As a private customer you are able to cancel your order or item if the order haven’t been proceed yet, so please inform by e-mail as soon as possible about any cancellation.
JPD Japan reserves the right to accepting the cancellation if the order is proceed, but please check with us, if cancellation is possible
For items that’s shipped off, its not possible at all to cancel.
If cancellation is accepted, JPD Japan reserves the right to retain a cancellation fee of 30% (Thirty percent) of the item amount – If the order haven’t been paid yet JPD Japan reserves the right to invoice the customer for the cancellation fee afterwards.

When placing an order with JPD Japan Ltd. you accept the cancelletaion terms.
– Cancellation of orders paid by PayPal, JPD Japan Ltd. reserves the right to only refund the actual amount for the item – and reserve the right not to refund PayPal fee shown on the order, if the order is cancelled due to customers own decision.
– For refunds by WISE or bank, JPD Japan Ltd. reserves the right to deduct the costs for doing the refund (Bank fees involved).

Claims & Returns:

JPD Japan accept exchanges, if an incorrect parts has been delivered. The shipping expenses back to Japan will be held by JPD Japan, also a refund of the shipping costs paid when ordering, will be issued to the customer, but ONLY if the part number received item doesn’t match the item number order, any mistakes like this has to be informed to JPD Japan within 3 days after confirmed delivery. Claims due to incorrect selection/ordering of items will not be accepted.

Any returns or exchanges must be arranged within 5 days efter the order being received by the customer.
If any “change of mind” returns are accepted by JPD Japan, JPD Japan reserves the right retain a 30% (Thirty percent) restocking fee and shipping also all shipping expenses for returning, should be held by the customer.
Returns or exchanges may not be accepted on ignition systems, computers, electrical units, bulbs, lighting accessories, software, special and custom orders.

No returns or exchanges will be allowed if the item shows signs of use or installing, scratched, damaged, modified, damaged package, missing packagin or damaged instructions.
Wheels which have been mounted, are none returnable. If JPD Japan does not accept a returned item due to the item being defective and/or non-returnable for any reason, the customer must accept to hold all involced expenses the return may have had, JPD Japan reserves the right not to refund any costs in this case.
It is the responsibility of the customer to verify the correct part before ordering and installing a particular part.

In case of a return, it must be clearly marked with return on the packages, otherwise package will be refused.
Please make sure that you enclose a copy of your purchase invoice.

Please contact JPD Japan before returning any parts, we will make the necessary shipping arrangements and guide you through the process.

Payment:

All private orders has to be prepaid when placing the order*
Payment is accepted by PayPal, Bank or WISE, all these are avaliable when checking out in this website.

Fee’s for making payment are:

  • Bank transfer: 5,500yen fee
  • WISE: Fee is included in what you send, so no extra fee will be shown on the order.
  • PayPal: 5% flat fee

*Private customer can have credit account with JPD Japan – this is only by special agreement.
Credit rate for private customers can be 5 ~ 30 days.
JPD Japan reseves the right any day to reject credit to a customer with out any need for a reason.

Warranty:

All products sold by JPD Japan Ltd. are only subject to the manufacturers warranty. Manufacturer warranty will not be honored if the customers mishandling, abuse or faulty installation causes the defect. If a product is deemed faulty, The purchaser will pay for all shipping costs. JPD Japan Ltd. will only accept a warranty return if the purchaser supplies a receipt of installment from a licensed automotive engineer/garage/workshop.
Parts installed by a non licensed automotive engineer/garage/workshop or a private person be our of warranty, and not accepted to bed returned.

Copyright & Trademark Notice:

JPD Japan’s website is owned and operated by JPD Japan Ltd. / ジェイピーディージャパン合同会社, all materials appearing on this website like images, grapich, logo, design and information is a part of JPD Japan Ltd. / ジェイピーディージャパン合同会社 property.
All Rights Reserved by ジェイピーディージャパン合同会社

Customer data:

All information given to JPD Japan Ltd will not be handed over to third part that has nothing to do with the order – customer data will only be used by JPD Japan Ltd, and only used together with orders, and we only provide your personal details to the shipping agent, so we can export your items, your informations wont be used to anything else – If you want your details deleted from our database and system, please contact us – and we will delete your data same day.
See our privacy policy HERE.


ジェイ　ピー　ディー　ジャパン合同会社 (JPD Japan Godo Kaisha)
In English: JPD Japan Ltd.
Oudahasama 45-1
Uda-shi, Nara-ken
Japan, 633-2166